Owner Experience

Why does Healthy Paws need my dog’s puppy records for a blockage claim?

Healthy PawsOriginally reported December 2025

Pet owner experience

Our 10-year-old dog needed several days of treatment for constipation or a blockage, including injections and hospitalization. I sent a claim to Healthy Paws after paying premiums for years. Instead of a clear decision, I kept receiving requests for medical records from when he was a puppy in 2015. I replied asking what they still needed, but I have not had a useful explanation. Is anyone familiar with why such old records would be needed for something happening now?

Adapted from a publicly shared experience · Original discussion. Personal identifiers are changed; reported insurance details are preserved. This adaptation was published October 2026.

Have you dealt with this too? Share a reply below, or start your own experience.

Join the discussion

${emptyMessage}

Join the conversation

Have something useful to add? You can reply without creating an account. Replies are reviewed before appearing here.